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 terms and conditions 

buy original art online

These Terms and Conditions govern your use of the website located at and any related services provided by Jo Matei Art.

Accessing, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Jo Matei Art.

Jo Matei Art reserves the right to review and amend any of these Terms of Service at its sole discretion. Upon doing so, this page will be updated. Any changes to these Terms of Service will take effect immediately from the date of publication.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  1. transfer the materials to another person or “mirror” the materials on any other server;

  2. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Jo Matei Art provides;

  3. use this website or its associated services to transmit any harassing, indecent, obscene, fraudulent, or unlawful material;

  4. use this website or its associated services in violation of any applicable laws or regulations;

  5. use this website in conjunction with sending unauthorized advertising or spam;

  6. harvest, collect, or gather user data without the user’s consent; or

  7. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property of the content of this website is owned by or licensed to Jo Matei Art and is protected by applicable copyright and trademark law.


Jo Matei Art is not responsible of the content of the sites linked to its website. The inclusion of any link does not imply endorsement, approval, or control by Jo Matei Art of the site. Use of any such linked site is at your own risk and it is strongly advised you make your own investigations with respect to the suitability of those sites.

Right to Terminate

Jo Matei Art may suspend or terminate your right to use this website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.


Note that FRAMES are not included in the painting price. There is a possibility to have the painting with a frame of your choice.

Please bear in mind that there will be an additional cost for the frame which will be communicated it to you once it has been evaluated by the framer.

A receipt will be provided to you once the frame has been fitted and sent to you digitally via email/message, while the paper version will be placed in the box together with the painting prior to shipping.


In the process of framing, packaging and delivering the painting, you will be updated at every step with photos and advice, where preferred.

Framing service is provided by Aram Picture Framing (Chiswick, London). 


A Certificate of Authenticity (COA) is a document which determines an artwork is authentic and created by the the artist who sells it. 

All artworks sold via Jo Matei Art website are accompanied by a COA, hand-signed by the artist and embossed with the artist's logo. 

The COA is a fundamental document that should always accompany the artwork. The COA is the key to a successful re-sale of the artwork, recognition in a catalog or other transactions. 

personalised orders

Custom orders are accepted, please get in touch. Your preferences will be discussed and how these can be met.

If the painting is for a loved one or a friend and you'd like to have it delivered as a gift, there is the possibility for it to be packaged according to the occasion.


Get in touch at or by specifying your request in the Custom Text Field (you will find this in the Virtual Gallery, next to the artwork description).


All the artworks are packaged with extreme care. As a standard approach, three layers are used to protect the painting: acid-free paper, bubble wrap and a strong cardboard box. 

Boxes are provided with a Fragile sticker which can easily be spotted during handling procedures.

care of the artwork

Once you will receive the painting at home/office, kindly follow these general guidelines that will help you take care of your new artwork to ensure a long and healthy life:


  1. Please make sure that you clean your hands before handling the painting.

  2. Never hang your painting outdoors, in areas of high humidity or near any heat source.

  3. Do not place anything on top of the canvas or lay your canvas with the front facing down.

  4. Never use any chemical cleaners to clean the painting. Any dust can be removed with a dry cloth and not applying any pressure on the canvas surface.

return and refund

No refunds accepted once the artwork has been agreed upon and delivered, except in the case it arrives at your home damaged in any way. Kindly provide proof of the damage (send an email with photos at

  1. Get in touch within: 14 days of delivery.

  2. Send items back within: 30 days of delivery.


In case of damages to the artwork during the delivery process, Jo Matei Art will ensure the return fee is covered. Please get in touch as soon as possible to initiate the procedure. 


Kindly allow 1–3 business days for dispatching. You will be informed once the item has been dispatched.

In case of framing, dispatching times may be longer, however you will be informed every step of the way.

The artwork is shipped anywhere in the world. Kindly allow some time for the artwork to arrive at your home. According to the place in which you live, the approximate time will be communicated to you. 


Your privacy is important to Jo Matei Art. This policy is to respect your privacy and comply with any applicable law and regulation regarding any personal information Jo Matei Art may collect about you, including across this website,

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and email address), your devices, payment details, and even information about how you use a website or online service.

In the event this site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave this site.

Information Collected

The information collected by Jo Matei Art includes both information you knowingly and actively provide Jo Matei Art when using or participating in any of its services and promotions, and any information automatically sent by your devices in the course of accessing products and services on this website. 

Log Data

When you visit this website, its servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

When you visit Jo Matei Art website or interact with its services, it may automatically collect data about your device, such as:

  • Device Type

  • Operating System

  • Unique device identifiers

  • Device settings

  • Geo-location data

Data Jo Matei Art collects can depend on the individual settings of your device and software. Jo Matei Art recommends checking the policies of your device manufacturer or software provider to learn what information they make available to Jo Matei Art.

Personal Information

Jo Matei Art may ask for personal information which may include one or more of the following:

  • Name

  • Email

  • Social media profiles

  • Phone/mobile number

  • Home/mailing address

Legitimate Reasons for Processing Your Personal Information

Jo Matei Art only collects and uses your personal information when it has a legitimate reason for doing so. In which instance, Jo Matei Art only collects personal information that is reasonably necessary to provide its services to you.

Collection and Use of Information

Jo Matei Art may collect personal information from you when you do any of the following on this website:

  • Enter any of Jo Matei Art competitions, contests, sweepstakes, and surveys

  • Sign up to receive updates from Jo Matei Art via email or social media channels

  • Use a mobile device or web browser to access Jo Matei Art content

  • Contact Jo Matei Art via email, social media, or on any similar technologies

Jo Matei Art may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to provide you with Jo Matei Art products and services

  • to enable you to customize or personalize your experience of Jo Matei Art website

  • to contact and communicate with you

  • for analytics, market research, and business development, including to operate and improve this  website, associated applications, and associated social media platforms

  • for advertising and marketing, including to send you promotional information about Jo Matei Art products and services

  • to enable you to access and use this website, associated applications, and associated social media platforms

  • for internal record keeping and administrative purposes

  • to run competitions, sweepstakes, and/or offer additional benefits to you

  • to comply with legal obligations and resolve any disputes that we may have

  • to attribute any content (e.g. reviews/referrals) you submit that Jo Matei Art publishes on this website

  • for security and fraud prevention, and to ensure that this site is safe, secure, and used in line with its terms of use.

Security of Your Personal Information

When Jo Matei Art collects and processes personal information, and while Jo Matei Art retains this information, it will protect this information within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although Jo Matei Art will do its best to protect the personal information you provide, it is advisable that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. Jo Matei Art will comply with laws applicable to this website in respect of any data breach.

How Long is Your Personal Information Kept

Jo Matei Art keeps your personal information only for as long as it needs to. This time period may depend on what your information is being used for, in accordance with this privacy policy. If your personal information is no longer required, Jo Matei Art will delete it or make it anonymous by removing all details that identify you.

However, if necessary, Jo Matei Art may retain your personal information for compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.


Use of Cookies

Jo Matei Art uses “cookies” to collect information about you and your activity across this site. A cookie is a small piece of data that this website stores on your computer, and accesses each time you visit, so Jo Matei Art can understand how you use this site. This helps in serving you content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

cookie policy

Jo Matei Art uses cookies to help improve your experience of this website at This cookie policy is part of Jo Matei Art's privacy policy. It covers the use of cookies between your device and this site.

Jo Matei Art also provides basic information on third-party services it may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from Jo Matei Art, you should instruct your browser to refuse cookies from In such a case, Jo Matei Art may be unable to provide you with some of your desired content and services.  

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.

Types of cookies and how they are used on this site

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

Jo Matei Art uses essential cookies to enable certain functions on this website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

Jo Matei Art uses performance cookies on this site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

Jo Matei Art uses functionality cookies for selected features on this site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.

Jo Matei Art uses targeting/advertising cookies on this site.

Cookies and Wix Site

Considered the fact that this website has been created using the Wix platform, Jo Matei Art advises to consult the platform’s policy in accordance to a more in depth use of cookies.

Click here to view which cookies are placed on Wix sites.

Policies and Website last updated: 2nd November 2022. 

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